How can we help?

Check that you are using the email address associated with your account. Check spam for confirmation or recovery messages, then use password recovery on the sign-in screen. Never send us your password or a recovery link. If you are still locked out, email us without signing in.

If you may already have paid, do not buy again. Sign in with the account used at checkout and use Check again on the purchase-status page. If access is still missing, include your order reference and approximate purchase time. We will investigate payment and access together. Refund requests are handled under the published refund policy.

Return to the affected lesson and check the current instruction and required action. Use Back to review earlier steps. Tell us the lesson and step where you got stuck and what you expected. Do not clear browser storage or reset your work to troubleshoot.

For failed downloads, check your connection and the selected exchange, pairs, and date range before retrying. For zero trades, check that market data covers the period and that entry rules can match; zero trades alone does not mean the system failed. For calculation errors, describe the last action and any visible error. Preserve your work. Use the Botty button in Builder to open the assistant; AI availability depends on your account.

Support covers readiness and troubleshooting for paper deployment. Check the wizard step, compatibility warnings, and the provider’s displayed error. Describe the failing step first; we may request a short, sanitized log excerpt. Never share exchange keys, Telegram tokens, connection tokens, or full configuration files. We cannot inspect Railway automatically or operate live trading for you.